Outsource
OUTSOURCING ONLINE
Outsourcing Online
In many respects, online outsourcing platforms erase international borders for accessing jobs. But these platforms are not frictionless, and remain far from global.
Online outsourcing is most effective and most likely to function like a truly global market when the task is less complex and involves fewer local institutions and less communications. It is easier to outsource online sign-up to websites, search and click, and vote, than medium to high complexity tasks such as web and software development, and customer service. Outsourcing legal services can be complicated if workers do not know the local legal system, for example
APPS Y CRM
Base CRM is more than just a mobile CRM, it’s an all-in-one solution that includes: customer management, sales tracker, sales pipeline, automatic sales communication tracker, task manager and calendar. Base looks like a simple CRM and is remarkably easy to use, but underneath it’s an extremely powerful sales app.
Base CRM is the sales tracking app you always wanted. By streamlining your contacts and sales into a simple, easy to use, sales pipeline, Base CRM makes managing your business easy.
Base proved to be the ultimate selling tool to support salesman working in field sales. The combination of map with geolocation, lead manager and easy sales leads capture provides field sales reps with the ultimate sales software. Regardless if your domain is inside or outside sales, this selling tool will make you and your company reach the new level of productivity.
Qualify leads, and organize your sales process into a streamlined sales pipeline. Set up meetings, send emails, text messages and make calls all from within this mobile sales app. Never again miss an important detail about your customer, as all the communication history is organized into a neat timeline.
Create tasks, organize sales calendar, follow up on meetings – all from your Android phone or tablet. Let Base automatically track calls, emails and text messages. Then watch as all of your actions are instantly synced with the Base CRM web app at getbase.com. The next generation mobile CRM allows you to easily capture information during or after meetings and carry your sales data with you everywhere you go. Even if you are offline.
Inventory Control
Inventory control, also referred to as stock control, is so broad and incorporates so many functions that it is difficult to describe in a limited definition, but we like how this Inc.com entry puts it: Inventory control refers to “all aspects of managing a company’s inventories: purchasing, shipping, receiving, tracking, warehousing and storage, turnover, and reordering.” Inventory control is such a critical piece of an organization’s operations and bottom line that it is too important to leave to human error or antiquated systems. That’s why so many companies opt to invest in inventory control systems, so that all of the components of inventory control are managed by one integrated system.
- Inventory data integrated with accounting and invoicing systems, along with sales order processing and purchase order processing so that inventory levels and data update automatically
- Automatic inventory monitoring, so that orders are placed as soon as the re-order level is reached
- Automatic batch control
- Ability to identify the least expensive and fastest suppliers
- Barcoding systems enhance the processing and ordering process and speed up the inventory management process
Accelerate Document Management Processes with an EDMS
FDA regulations, ISO quality standards, and similar requirements help ensure the quality and efficacy of, not only life science products, but all manufactured products that are subject to industry regulations. Successful implementation of an effective and proven electronic document management software (EDMS) system can immensely simplify compliance with regulatory standards.
There is currently a wide range of electronic document management systems offered by many providers that vary greatly in terms of simplicity or robustness. The key is finding the EDMS system that is the best fit for your organization’s electronic document management software needs.
APPLICATION INTEGRATION (API’S) & SOFTWARE DEVELOPMENT.
Software development is a process by which standalone or individual software is created using a specific programming language. It involves writing a series of interrelated programming code, which provides the functionality of the developed software.
Software development may also be called application development and software design.
API is the acronym for Application Programming Interface, which is a software intermediary that allows two applications to talk to each other. Each time you use an app like Facebook, send an instant message, or check the weather on your phone, you’re using an API.
When you use an application on your mobile phone, the application connects to the Internet and sends data to a server. The server then retrieves that data, interprets it, performs the necessary actions and sends it back to your phone. The application then interprets that data and presents you with the information you wanted in a readable way. This is what an API is – all of this happens via API.
To explain this better, let us take a familiar example.
Imagine you’re sitting at a table in a restaurant with a menu of choices to order from. The kitchen is the part of the “system” that will prepare your order. What is missing is the critical link to communicate your order to the kitchen and deliver your food back to your table. That’s where the waiter or API comes in. The waiter is the messenger – or API – that takes your request or order and tells the kitchen – the system – what to do. Then the waiter delivers the response back to you; in this case, it is the food.
HELP DESK & TECHNICAL SUPPORT
Help Desk & Technical Support
As a technical support/helpdesk employee, you’ll be monitoring and maintaining the computer systems and networks within an organisation in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you’ll be the first person employees will come to.
Tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face.
Most importantly, as businesses cannot afford to be without the whole system, or individual workstations, for more than the minimum time taken to repair or replace them, your technical support is vital to the ongoing operational efficiency of the company.
As technical support, you may also be known as a helpdesk operator, technician or maintenance engineer.
You could work for software or equipment suppliers providing after-sales support or companies that specialise in providing IT maintenance and support. Alternatively you may work in house, supporting the rest of the business with their ongoing IT requirements.
Some tasks you may be involved in include:
• Working with customers/employees to identify computer problems and advising on the solution
• Logging and keeping records of customer/employee queries
• Analysing call logs so you can spot common trends and underlying problems
• Updating self-help documents so customers/employees can try to fix problems themselves
• Working with field engineers to visit customers/employees if the problem is more serious
• Testing and fixing faulty equipment
In many companies, you may find there’s a natural career progression within technical support. As an example, this would see you being promoted to a more senior technical support role and from there to a team, section or department leader.
Alternatively, a role in technical support is a good stepping stone if you wish to move towards various other areas in IT, such as programming, IT training, technical sales or systems administration.
As well as a strong technical background, many employers would want you to be able to explain complex information in simple, clear terms to a non-IT personnel. Additionally, they will be looking for:
• An ability to assess each customer/employee’s IT knowledge levels
• Ability to deal with difficult callers
• Logical thinker
• Good analytical and problem solving skills
• Up-to-date technical knowledge
• An in depth understanding of the software and equipment your customers/employees are using
• Good interpersonal and customer care skills
• Good accurate records keeping
You can start training to work in a technical support role straight from school if you have good GCSE grades in English, Maths and IT or Science.
An additional computing course would also help you stand out among employers. Popular courses include: BTEC (Edexcel) National Certificate and Diploma IT Practitioners, City & Guilds (E-Quals) IT Practitioners Certificate and Advanced Diploma and OCR (iPRO) Certificate for IT Practitioners.
If you have a degree in a related computing subject, you could enter a suitable graduate trainee scheme; you’ll receive a high standard of on the job training, helping you to progress quickly with working knowledge of your chosen field.
Many employers in the IT industry understand that ongoing training is important for technical positions, particularly with the speed of new developments in IT. Because of this, many employers may put you on a structured training scheme or send you on relevant courses to stay up to date.
There are some specialist courses, run by the Helpdesk Institute, which may be suitable in this role. These include: Customer Support Specialist (CSS) for new entrants; Help Desk Analyst (HDA) for professionals with 9-18 months of experience; and a Help Desk Manager’s qualification for those with 3-5 years of experience.
You can add to your existing qualifications by taking work-based awards such as: NVQ Practitioner Levels 1 to 4, City & Guilds Higher Professional Diploma for IT Practitioners and the OCR Higher Level Award for IT Professionals.
As technical support, your typical hours will be 37 to 40 hours a week, but the days and times might vary if you work for a company that runs shifts to make sure the helpdesk is open for business 24/7.
It’s a desk-based job and you’ll spend most of your day on the phone or emailing customers and/or employees. Thanks to advances in technology enabling remote access, more and more of your work can be completed from your workstation.